{"id":1189,"date":"2021-07-26T21:28:57","date_gmt":"2021-07-26T21:28:57","guid":{"rendered":"https:\/\/www.qbresolve.com\/qb-community\/?p=1189"},"modified":"2021-07-26T21:29:00","modified_gmt":"2021-07-26T21:29:00","slug":"how-to-fix-quickbooks-error-ol-393","status":"publish","type":"post","link":"https:\/\/www.qbresolve.com\/qb-community\/how-to-fix-quickbooks-error-ol-393\/","title":{"rendered":"Troubleshoot QuickBooks Error OL-393 | 6 effective solutions"},"content":{"rendered":"\n<p>Are you also experiencing QuickBooks Error OL-393? Don\u2019t worry! The error OL-393 shows up on the screen when users try to update their QB accounts to download the new bank transactions into the QB application. QuickBooks application is one of the leading Accounting software developed by Intuit for every kind of business organization to help them manage their accounting, finances, etc. But nothing can be perfect, so the main reasons behind such errors are company files with data integrity problems or temporary bank server outages.&nbsp;<\/p>\n\n\n\n<p>&nbsp;So, in today\u2019s article, we will be explaining to you the methods related to OL 393 QuickBooks error. If you are also wondering about the same and want to know more about the error, read the article till the end. Hopefully, you receive all the answers to your queries.&nbsp;<\/p>\n\n\n\n<h2 class=\"has-text-color wp-block-heading\" style=\"color:#0da300\"><strong>Highlighted Points:<\/strong><\/h2>\n\n\n\n<ul class=\"has-strong-yellow-background-color has-text-color has-background wp-block-list\" style=\"color:#a30003\"><li><strong>What do you mean by the error OL-393 bank feed error in QuickBooks?<\/strong><\/li><li><strong>Symptoms for Error OL-301 &amp; OL-393 for windows 10&nbsp;<\/strong><\/li><li><strong>Possible causes behind the QuickBooks Online Banking Error OL-301 and OL-393<\/strong><\/li><li><strong>Safety Measures you must take<\/strong><\/li><li><strong>Easy troubleshooting steps to resolve QuickBooks Error code OL-393<\/strong><\/li><\/ul>\n\n\n\n<h2 class=\"has-text-color wp-block-heading\" style=\"color:#0da300\"><strong>What Do You Mean by QuickBooks Error OL-393?<\/strong><\/h2>\n\n\n\n<p>There are times when you wish to connect with your bank or download it. The time you try it, QuickBooks Error message OL-393 appears. It comes along with an error message, which says, \u201cQuickBooks was not able to get all of your financial transaction information up to date.\u201d<\/p>\n\n\n\n<p>Moreover, the error message will also explain to you all of its causes. For example, the error usually emerges when you become an inactive user of the QB. The bank then refuses to connect because of safety reasons.<\/p>\n\n\n\n<h2 class=\"has-text-color wp-block-heading\" style=\"color:#0da300\"><strong>Symptoms For Error OL-301 &amp; OL-393 For Windows 10&nbsp;<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Windows might start responding to your keyboard and mouse inputs very slow and become lethargic.<\/li><li>One of the most common ones is your system will begin hanging frequently.<\/li><li>The error message error OL-301-A will come up on your screen and might crash the active program window.<\/li><li>When running the same program or application, the system might stop working.<\/li><\/ul>\n\n\n\n<h3 class=\"has-text-color wp-block-heading\" style=\"color:#0da300\"><strong>Possible Causes Behind The QuickBooks Online Banking Error OL-393<\/strong><\/h3>\n\n\n\n<p>There are many possible causes behind the error code OL-301 &amp; OL-393. They all are listed below:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The error can occur when any virus or malware has attacked your system.<\/li><li>When QB application is not available on the server.<\/li><li>Such errors can appear when your software is not installed correctly. Install the software properly.<\/li><li>This can happen when QB isn\u2019t running in the latest version or isn\u2019t updated.<\/li><li>The user can come across such errors when the software contains the wrong information.<\/li><li>Also, the error can show up when the QB files got deleted or damaged.<\/li><\/ul>\n\n\n\n<h3 class=\"has-text-color wp-block-heading\" style=\"color:#0da300\"><strong>Safety Measures You Must Take:&nbsp;<\/strong><\/h3>\n\n\n\n<p>Before proceeding with the solutions to fix QB error OL-393, make sure you take some safety measures to prevent it from any kind of damage or complications.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Turn off the automatic download transactions into the register&nbsp;<\/li><li>Create a backup for your QB data file.<\/li><\/ul>\n\n\n\n<h3 class=\"has-text-color wp-block-heading\" style=\"color:#0da300\"><strong>Easy Troubleshooting Steps To Resolve QuickBooks Error Code OL-393<\/strong><\/h3>\n\n\n\n<p>Below are the best solutions to troubleshoot QB Error OL-393 in QuickBooks Desktop when trying to download or import transactions. Execute the steps accordingly for the best results.<\/p>\n\n\n\n<h4 class=\"has-text-color wp-block-heading\" style=\"color:#0da300\"><strong>Solution no. 1 \u2013 Deactivate Account<\/strong><strong>&nbsp;<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>The very first thing to do is navigate to the&nbsp;<strong>Tools<\/strong>&nbsp;and then select the&nbsp;<strong>account list<\/strong>.<\/li><li>Now, tap on the&nbsp;<strong>edit<\/strong>&nbsp;to an account that is causing the problem.<\/li><li>After that, click on the&nbsp;<strong>online service<\/strong>&nbsp;tab and then choose to&nbsp;<strong>deactivate<\/strong>.<\/li><li>To proceed further, for the confirmation, hit on&nbsp;<strong>yes<\/strong>.<\/li><li>In the end, select&nbsp;<strong>Ok<\/strong>.<\/li><\/ul>\n\n\n\n<h4 class=\"has-text-color wp-block-heading\" style=\"color:#0da300\"><strong>Solution no. 2 \u2013 Check The Account Details<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>First of all, you need to click on&nbsp;<strong>tools<\/strong>&nbsp;and then&nbsp;<strong>the account list<\/strong>&nbsp;tab<\/li><li>After that, hit on&nbsp;<strong>edit<\/strong>&nbsp;from the account, creating an issue.<\/li><li>Next, click on&nbsp;<strong>the General&nbsp;<\/strong>tab.<\/li><li>Lastly, check the account details, i.e., account number, customer id, etc.<\/li><\/ul>\n\n\n\n<h4 class=\"has-text-color wp-block-heading\" style=\"color:#0da300\"><strong>Solution no. 3 \u2013 Allow TLS 1.2 Security Protocol<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>At first, right-click on&nbsp;<strong>Internet Explorer<\/strong>&nbsp;(Ensure that it is <a href=\"https:\/\/www.microsoft.com\/en-us\/download\/details.aspx?id=41628\">upgraded to the latest version<\/a>).<\/li><li>Now, move your cursor to the&nbsp;<strong>gear<\/strong>&nbsp;icon, click on it.<\/li><li>Next, choose&nbsp;<strong>the advanced<\/strong>&nbsp;tab from the&nbsp;<strong>Internet Options<\/strong>.<\/li><li>Here, you need to click on&nbsp;<strong>the security<\/strong>&nbsp;section.<\/li><li>From there, unmark&nbsp;<strong>USE TLS 1.0<\/strong>&nbsp;box and then mark&nbsp;<strong>USE TLS 1.2<\/strong>.<\/li><li>To proceed, hit&nbsp;<strong>Apply<\/strong>.<\/li><li>After that, tap&nbsp;<strong>the OK<\/strong>&nbsp;button.<\/li><li>Exit from each program running in the background, start the system again.<\/li><li>In case the error isn\u2019t removed yet, move to the next solution.<\/li><\/ul>\n\n\n\n<h4 class=\"has-text-color wp-block-heading\" style=\"color:#0da300\"><strong>Solution no. 4 \u2013 Set a New Company Test File To Fix QuickBooks Error OL-393&nbsp;<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>To start with, hit the&nbsp;<strong>File<\/strong>&nbsp;tab and then choose&nbsp;<strong>a new company<\/strong>.<\/li><li>Move your cursor to the&nbsp;<strong>express start<\/strong>&nbsp;option and click on it.<\/li><li>To create a company file, first, fill in all the information required.<\/li><li>Next, proceed by selecting&nbsp;<strong>Create company<\/strong>&nbsp;option.<\/li><li>If the error still exists, it might be possible that there is some technical error in your bank.<\/li><li>After connecting with your bank, ask them to check the account details whether it\u2019s correct or not. It might resolve the OL error.<\/li><\/ul>\n\n\n\n<h4 class=\"has-text-color wp-block-heading\" style=\"color:#0da300\"><strong>Solution no. 5 \u2013 From QuickBooks, Reset The Connection of Your Account<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>Firstly, Open&nbsp;<strong>QuickBooks<\/strong>, search for&nbsp;<strong>lists<\/strong>. Click on it.<\/li><li>Next, from the&nbsp;<strong>lists<\/strong>, tap on&nbsp;<strong>the chart of accounts<\/strong>.<\/li><li>Search for the account and right-click on it, and then select&nbsp;<strong>Edit<\/strong>&nbsp;account.&nbsp;<\/li><li>Go to the&nbsp;<strong>Bank Feed Settings<\/strong>&nbsp;tab and then Choose to&nbsp;<strong>Deactivate all online services<\/strong>.<\/li><li>Lastly, Hit&nbsp;<strong>OK<\/strong>, save it, and then close.<\/li><\/ul>\n\n\n\n<p>After the online bank feed of the account gets deactivated, you need to activate the online bank feed account again. Here, you will get to know how to start the bank account again.<\/p>\n\n\n\n<h5 class=\"has-text-color wp-block-heading\" style=\"color:#0da300\"><strong><u>For Direct Connect<\/u><\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li>In the beginning, go to the&nbsp;<strong>banking<\/strong>&nbsp;tab, hit&nbsp;<strong>bank feeds<\/strong>, and then choose set up&nbsp;<strong>Bank feed for an account<\/strong>&nbsp;option.<\/li><li>After that, select your&nbsp;<strong>bank<\/strong>&nbsp;and fill in all the necessary details they are asking for.<\/li><li>Follow all the instructions showing on the screen to finish the task.<\/li><\/ul>\n\n\n\n<h5 class=\"has-text-color wp-block-heading\" style=\"color:#0da300\"><strong><u>For Web Connect<\/u><\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li>The first thing to do is sign in to your&nbsp;<strong>online banking<\/strong>&nbsp;account.<\/li><li>Now, download the banking transaction file in .<strong>qbo<\/strong>&nbsp;format; save it on your desktop.<\/li><li>After that, take your cursor to&nbsp;<strong>the File<\/strong>&nbsp;tab and then tap on&nbsp;<strong>utilities<\/strong>.<\/li><li>Select&nbsp;<strong>Import<\/strong>&nbsp;and click on&nbsp;<strong>Web connect files<\/strong>.<\/li><li>Search for the .<strong>qbo<\/strong>&nbsp;file on your desktop and open it.<\/li><li>Here, from the&nbsp;<strong>bank account<\/strong>, choose the Use&nbsp;<strong>an existing QuickBooks account<\/strong>&nbsp;option.<\/li><li>Once you receive your web connect data has been successfully read into QuickBooks, click on OK.<\/li><\/ul>\n\n\n\n<h4 class=\"has-text-color wp-block-heading\" style=\"color:#0da300\"><strong>Solution no. 6: Verify QuickBooks Desktop Company File<\/strong><strong>&nbsp;<\/strong><\/h4>\n\n\n\n<p>If none of the solutions worked, then do a final verification of your QB company file and see if it got corrupted or not. A damaged or corrupt data file can also cause QuickBooks error code OL-393. Running rebuild data tool or <a href=\"https:\/\/www.qbresolve.com\/qb-community\/fix-company-file-issues-with-quickbooks-file-doctor\/\">QuickBooks File Doctor<\/a> tool might resolve the error as it detects the error very soon and repairs it automatically.<\/p>\n\n\n\n<h5 class=\"has-text-color wp-block-heading\" style=\"color:#0da300\"><strong>Winding up!<\/strong><\/h5>\n\n\n\n<p>In this article, you will get enough solutions to troubleshoot QuickBooks error OL-393; you just need to follow the instructions very carefully. However, if you got stuck with any of the solutions and cannot resolve it manually, then feel free to contact our QuickBooks ProAdvisors at our&nbsp;<strong>toll-free number<\/strong> <strong>+1(800) 280-5969<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you also experiencing QuickBooks Error OL-393? Don\u2019t worry! The error OL-393 shows up on the screen when users try to update their QB accounts to download the new bank transactions into the QB application. QuickBooks application is one of the leading Accounting software developed by Intuit for every kind of business organization to help<\/p>\n","protected":false},"author":2,"featured_media":1194,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[109],"tags":[132,130,129,131],"class_list":["post-1189","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-to","tag-error-ol-393-bank-feed-error-in-quickbooks","tag-ol-393-quickbooks-error","tag-quickbooks-error-code-ol-393","tag-quickbooks-online-banking-error-ol-301-and-ol-393"],"_links":{"self":[{"href":"https:\/\/www.qbresolve.com\/qb-community\/wp-json\/wp\/v2\/posts\/1189","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qbresolve.com\/qb-community\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qbresolve.com\/qb-community\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qbresolve.com\/qb-community\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qbresolve.com\/qb-community\/wp-json\/wp\/v2\/comments?post=1189"}],"version-history":[{"count":2,"href":"https:\/\/www.qbresolve.com\/qb-community\/wp-json\/wp\/v2\/posts\/1189\/revisions"}],"predecessor-version":[{"id":1195,"href":"https:\/\/www.qbresolve.com\/qb-community\/wp-json\/wp\/v2\/posts\/1189\/revisions\/1195"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.qbresolve.com\/qb-community\/wp-json\/wp\/v2\/media\/1194"}],"wp:attachment":[{"href":"https:\/\/www.qbresolve.com\/qb-community\/wp-json\/wp\/v2\/media?parent=1189"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qbresolve.com\/qb-community\/wp-json\/wp\/v2\/categories?post=1189"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qbresolve.com\/qb-community\/wp-json\/wp\/v2\/tags?post=1189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}